Shipping policy

Shipping and Delivery Policy

Last Updated: August 12, 2023

Service Area and Shipping

Mamta Marbles offers shipping and delivery services to customers within a 500 km radius of our location. Our goal is to ensure a seamless and efficient delivery process for your convenience.

Shipping Calculation

Shipping rates are calculated based on the weight of the product, the distance to the destination, and the shipping address. During the checkout process, our system will automatically determine the appropriate shipping cost. It's important to note that shipping rates may vary depending on the specific products ordered and the delivery location.

Processing and Shipping Time

We are committed to promptly processing and shipping your order. Once your order is confirmed, we will ship your items within 2 business days. Please bear in mind that this processing time does not include weekends or public holidays.

Estimated Delivery Time

After your order has been shipped, you can typically expect to receive your items within approximately 1 day. It's important to consider that delivery times may vary based on the destination and other factors that may be beyond our control.

Breakage Allowance and Claims for Damages

Due to the nature of our products, which include delicate materials such as marble and tiles, we recommend customers to allow for a 2 percent breakage allowance when placing orders. This allowance is intended to cover any unforeseen breakage that may occur during transit.

In the unfortunate event that the breakage exceeds the 2 percent allowance, customers have the option to claim up to an additional 2 percent of the total order value as compensation for damaged items. To initiate a claim for damages, please contact our customer service team within [10 days] of receiving your order. We may request photographic evidence of the damaged items to expedite the claims process.

Please note that claims for damages will be assessed on a case-by-case basis, and the decision for compensation will be made at our discretion. We strive to ensure the satisfaction of our customers and will work diligently to resolve any issues related to breakage or damage during shipping.

Receiving Your Order

When your order is delivered, please ensure that you or an authorized representative are available to receive and inspect the items. Our delivery personnel will request a signature upon delivery, and we will provide you with a receiving copy to acknowledge the successful delivery of the products.

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Contact Us

If you have any questions, concerns, or special delivery requests, do not hesitate to reach out to our customer service team at info@mamtamarbles.com or phone us at +919040072052/67/83. We are here to assist you and facilitate a smooth shipping and delivery experience.